The Care Center
The Care Center
For over 20 years, VRI has serviced healthcare organizations around the country successfully manage and implement remote patient monitoring programs. The company's call center based alert stratification, adherence, follow up and notification protocols and processes have been developed from interventions with approximately 300,000 clients over the company's history. The company's services allow organizations to successfully scale operations by ensuring adherence, limiting false positives and engaging the appropriate party when the client is in need of additional services to ensure well being.
Location:
Main facility located in Franklin, OH
Backup facility in Springboro, OH.
Triple redundant critical systems.
Multiple back up generators, power providers, and telecommunication networks
Staffing:
Leadership:
Tasha Edwards, Care Center Assistant Manager
Utilization:
Over 1,500,000 signals received in 2011
Key Metrics:
10 min telemonitoring response
5 sec medical alert response
>90% adherence
>85% 3 month retention rate
